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Direlco Packers and Movers is committed to safeguarding the privacy of its customers. This Privacy Policy outlines how we collect, use, protect, and manage your personal data in accordance with applicable laws in India. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of personal information to provide and improve our services:
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- Personal Identification Information: Name, address, email address, phone number, and government-issued identification (if required).
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- Service-Related Details: Pickup and delivery addresses, details of items to be moved, and service preferences.
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- Payment Information: Bank details, UPI IDs, or other payment methods for processing payments securely.
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- Communication Records: Emails, phone calls, or chat conversations for customer support purposes.
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- Website Data: Browsing activity, IP addresses, and cookies when you visit our website.
2. Use of Information
We use your personal data for the following purposes:
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- To provide, personalize, and improve our packing and moving services.
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- To communicate service updates, confirmations, and other necessary information.
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- To process payments and issue invoices.
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- To respond to customer queries and provide support.
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- To comply with legal obligations or resolve disputes, if necessary.
3. Protection of Your Data
We prioritize the security of your personal data and implement robust measures, including:
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- Data Encryption: Sensitive data, such as payment information, is encrypted during transmission.
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- Access Control: Only authorized personnel have access to your personal data.
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- Regular Monitoring: Our systems are regularly monitored and updated to prevent breaches or unauthorized access.
4. Sharing of Information
Your personal information may be shared in the following scenarios:
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- With Service Providers: Third-party vendors (e.g., insurance providers, transportation partners) to complete your relocation process.
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- Legal Obligations: If required by law, or to comply with legal processes or enforce our terms and conditions.
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- Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the relevant parties.
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
5. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Once the retention period expires, the data is securely deleted.
6. Your Rights
As a customer, you have the following rights regarding your personal data:
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- Access and Update: Request access to your personal data or update inaccurate information.
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- Withdraw Consent: Withdraw your consent for data processing (may affect service delivery).
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- Data Deletion: Request deletion of your personal data, subject to legal requirements.
To exercise these rights, contact our customer support at [Insert Contact Information].
7. Cookies and Online Tracking
Our website uses cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.
8. Changes to the Privacy Policy
Direlco Packers and Movers reserves the right to update or modify this Privacy Policy at any time. Changes will be communicated via our website or other appropriate channels. Continued use of our services after updates indicates your acceptance of the revised policy.
9. Contact Information
For questions or concerns about our Privacy Policy or data protection practices, please contact us at:
Direlco Packers and Movers
Email: info@direlcopackersandmovers.com
Phone: +919254792747
Address: Sy No. 03 Opp. Ammashree Layout Hulimangala Post Bingipura Main Rd Jigani Hobli Anekal Taluk Bangalore – 560105
“Your Privacy, Our Priority – Direlco Packers and Movers.” through an automated spam detection service.